| Q1.
What happens if my plane is early or late arriving?
Premier Limo updates all flight arrival times and we arrive
when your plane lands, no matter whether you arrive late or
early provided we have a correct flight number.
Q2.
How much time do I have to meet the Chauffeur on my Airport
Transfer Reservation?
Premier Limo provides 30 minutes (45 minutes for Intl. Arrivals
requiring customs clearance) of free wait time on each Airport
Arrival Transfer for you to deplane and pick-up your luggage.
If you do not meet your Chauffeur or call us within 30 minutes
(45 minutes for Intl. Arrivals) of your plane landing we will
consider you a "no-show" and you will be charged
in full for the reservation.
Q3.
Can I instruct the Chauffeur to take a scenic route to my
hotel from the Airport?
Premier Limo Airport Transfer rates are based on a point to
point transfer and your Chauffeur is instructed to use the
most direct route for expediency. If, you would prefer the
Chauffeur use a specific route our hourly rates and minimums
will apply, plus applicable fees/taxes and gratuity.
Q4.
Is the Limousine bar stocked with beverages?
No, the bars are not stocked; however, glasses and ice can
be provided upon request; and depending upon your reservation,
we will provide additional pricing and accommodate certain
requests.
Q5.
Where do I meet my Chauffeur for pick-up?
Each pick-up location is different. Airport pick-up locations
are listed on the Rates Page and we confirm all other pick-up
locations at Reservation placement.
Q6.
What is your Cancellation Policy?
Cancellations are accepted by phone only.
U.S.
Airport Arrivals & Departure Transfers: Premier
Limo requires that cancels be received no less than 8 hours
prior to p/up time. Roundtrip Orders must be cancelled as
2 separate orders
U.S.
Hourly Charters, Packages, Specials & Tours
Premier Limo requires that cancels be received no less than
48 hours prior to p/up time.
Intl.
Reservations (Outside US): Premier Limo requires that cancellations
be received; no less than 72 hours prior to p/up time. Roundtrip
orders must be cancelled as 2 separate orders
If
you fail to cancel by the prescribed time frames prior to
your p/up time you will be charged in full for the order.
A $10 admin fee is charged per order on cancels that are cancelled
by the prescribed time frame for processing (Admin Fee n/a
for Corp. Acct s).
All
Deposits are non-refundable; even if you cancel w/in prescribed
time frames. The balance in full will be due should you fail
to cancel by prescribed time frame or no-show at p/up. If
you cancel by the prescribed time frame the balance is waived
Q7.
What is your Change Policy?
Premier Limo requires that all changes be received by phone
(changes cannot be made with drivers) at least 3 hours prior
to p/up for US/CDN Orders; 6 Hours for Intl. Orders &
are subject to availability. If, a change cannot be accommodated
& results in a cancellation you will be charged in full
for the order. Reductions in the amount of time or vehicle
size ordered are NOT permitted once an order is confirmed.
Tours, Specials and Package Orders are NOT permitted to be
changed to standard hourly reservations once confirmed.
Q8.
When is my credit card charged?
Premier Limo will charge your credit card 48 hours prior to
the scheduled pick-up time. However, the cardholder is required
to present the credit card provides at booking to the Driver
at pick-up; with the Voucher confirmation; unless a 3rd party
authorization or Corporate Account has been approved and all
documentation has been received by Premier Limo prior to confirmation
of order.
Q9.
Can I pay for the reservation in Cash instead of using the
credit card that was provided when I made the reservation?
Premier Limo Chauffeurs do not carry cash, due to safety concerns,
and we require that you provide the credit card for imprint
as all charges, including gratuities are billed to your credit
card or corporate account. Credit Cards are charged 48 hours
prior to p/up time. Premier Limo Chauffeurs do not collect
charges in cash. Please be aware if a cash payment is given
to Chauffeur it will be considered an addl. gratuity &
cannot, by labor law, be recovered from Chauffeur.
All
Rates are subject to audit after order completion; to include
actual tolls, parking fees, addl. stops & time allotted,
etc. Hourly jobs are billed the number of hours you ordered
the vehicle for; then in ½ hour (1 hour for Buses/Coaches)
increments thereafter. Minimum posted number of hours; is
only the minimum number of hours we will accept an order for
not what you will be billed for.
Q10.
Is it possible to place, change or cancel a reservation
with my Chauffeur?
Premier Limo requires that all changes, confirmations and
cancellations be called into our dispatch center at Toll free
number
1-877-266-6760 or local numbers 713-266-6767 or 713-266-6768
Q11.
If, I place a reservation for 8 hours, but after pick-up I
realize I require less time; will I be charged for the full
8 hours?
Yes, Hourly orders are billed the number of hours you ordered
the vehicle for; then in ½ hour (1 hour for Buses/Coaches)
increments thereafter. Minimum posted number of hours; is
only the minimum number of hours we will accept an order for
not what you will be billed for.
Q12.
How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation
as soon as you have firm travel dates and times
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